Refund Policy
Last Updated: December 2025
This Refund Policy explains the conditions under which EGP Advisory Group LLC (“we,” “our,” or “the Company”) may issue refunds for consulting and educational services.
By purchasing any service from our website, you acknowledge and agree to the terms outlined below.
1. General Policy
EGP Advisory Group LLC provides remote consulting, technical education, and advisory services. Due to the nature of our business, all sales are considered final once services have been delivered.
However, we understand that issues may arise, and we offer limited circumstances under which a refund may be approved.
2. Eligibility for Refunds
Refunds may be granted only under the following conditions:
A. Service Not Delivered
A refund may be issued if:
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The scheduled consultation did not occur due to our error
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A purchased service was never delivered
B. Duplicate Payment
If a user is accidentally charged twice for the same service, we will refund the duplicate transaction.
C. Technical Failure
If a technical issue on our side prevents the service from being completed, a reschedule or refund may be offered.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
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The service was delivered fully as scheduled
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The user missed the appointment without prior notice
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The user changes their mind after purchasing
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Dissatisfaction with results, interpretations, or outcomes (consulting and education services do not guarantee results)
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The user fails to provide required information for the service
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Issues caused by the user’s internet connection, device, or technical limitations
All consulting and educational services provided are informational in nature, and results may vary.
4. Cancellation Policy
Appointments must be canceled or rescheduled at least 24 hours in advance.
Cancellations made with less than 24 hours' notice may result in forfeiture of the session fee with no refund.
5. How to Request a Refund
To request a refund, please email:
📧 info@egpadvisorygroup.com
Subject: Refund Request
Include:
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Full name
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Email used for the purchase
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Date of payment
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Proof of payment
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Reason for the request
All refund requests will be reviewed within 3–5 business days.
If approved, the refund will be issued to the original method of payment.
6. Processing Time
Approved refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
We are not responsible for delays caused by third-party payment processors.
7. Contact Information
For questions about this Refund Policy, please contact us at: